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  ABOUT THE COWAN CENTER



BOX OFFICE HOURS

Monday-Friday (9 AM – 4 PM) and one hour prior to each performance.
All sales – phone, internet, window, fax or mail – begin at 9 AM on the on-sale date.
The Box Office is closed for University holidays.

HANDLING FEES
SUBSCRIPTION ORDERS:
Window, phone, fax or mail: $8 per order handling fee for season packages and $2 per order postage.

SINGLE TICKET ORDERS:
Window, phone, fax or mail: $4 per order handling fee and $1 postage. Online ticket orders have the fees above plus a $3 per ticket internet fee.

REWARDING YOUR LOYALTY

TICKETING SENIORITY (Who gets seated first?)
• Subscribers are seated first.
• Circle members are seated second (after subscribers).
• The general public is seated third (during on-sale dates per show).

UT TYLER & UT HEALTH NORTHEAST EMPLOYEES
Employees may download your discounted season order form at www.CowanCenter.org. Requests for discount must be made at the time of purchase (no retro-active discounts). Discounts are available for two tickets per event.

UT TYLER STUDENTS
For student ticket information, visit www.CowanCenter.org. Requests for discounts must be made at the time of purchase (no retro-active discounts).

PARKING
Remember, we are a full-time university. The campus has evening classes during the week, therefore, parking may be difficult near curtain time. Valet parking ($10) has limited spaces available. This lot may be full and unavailable if you arrive close to curtain, whether you have prepaid or not. Suggested arrival time is by 7 PM. We suggest you arrive early for parking.

ABOUT YOUR TICKETS
SUBSCRIPTION ORDERS
Subscribers get priority access to all seats. Each year, a number of our events sell out. Avoid disappointment and subscribe today. Order early for best seating selection. Circle members of $1,000 and up are seated first by priority. All other renewals are processed on a first-come, first-served basis. To ensure your seating priority, please return your order form as soon as you get it and well before the renewal deadline of June 20, 2014.

WILL CALL
All ticket orders received fewer than 10 days prior to the performance will be held in Will Call for pick up. Will Call tickets can be picked up at the box office 1 hour prior to the event, or during regular office hours. Photo ID required.

GROUPS SAVE MONEY

Receive special discounts for groups of 20 or more. Group discounts are available for series events at the Cowan Center. Special events do not offer a discount. For a group order form, call 903.566.7424.
Group orders will be accepted beginning August 11, 2014.

NO REFUNDS
No refunds except in the case of a cancelled event. Refunds in the case of a cancellation will be for the value of the ticket only. Handling charges and facility fees are not refundable. Due to the nature of live performances, programs and dates are subject to change. Date changes do not constitute a cancellation.

EXCHANGES
Exchanges are only for a different performance or seating of the same event, based on availability. Tickets are exchanged at face value. Tickets of higher value exchanged for a lower value are considered an even exchange. Tickets exchanged for a higher value need the difference paid. A $3 per ticket fee will be charged for exchanges.

CHILDREN

A ticket is required for everyone entering the theatre including children. Due to fire codes, everyone (including young children) must have a ticket. Children under 5 are not admitted unless advertised. Additionally, even for children over the age of five, many shows would not be enjoyable or suitable. Some shows contain mature content, language or adult themes. Parents are urged to consider children’s interests, maturity and attention span, and the rights of people seated around them. Should a child become disruptive, you may be asked to wait in the lobby with your child.

TICKET PRICES

Ticket pricing is guaranteed through August members’ sales week. Then, all single ticket prices are subject to change. Current single ticket prices are available on our website. BE AWARE!The Cowan Center does not participate with any online ticket vendors. Cowan tickets are available ONLY from the Cowan Center box office and website, www.CowanCenter.org. The Cowan Center is not responsible for any tickets purchased through an unauthorized website or source.

ACCESSIBILITY
Wheelchair locations are available on both orchestra and balcony levels, in all price levels. Parking spaces for patrons with disabilities are located closest to the Center. The Center is equipped with a listening system and devices are available at no charge on a first-come, first-served basis until gone at the information desks. Anyone needing sign language interpreters, please notify the box office 2 weeks prior to the event.

ABOUT THE COWAN CENTER
VOLUNTEERS
The Cowan Center welcomes the time and commitment of volunteers. If you would like to be an usher during the 2014-2015 season, please call 903.566.7288.

PLEASE MAKE SURE WE HAVE YOUR E-MAIL ADDRESS ON FILE!

The Cowan Center sends relevant, updated event-related parking and late seating information via e-mail a couple of days before an event. Emails are also sent semi-monthly about upcoming events.

FACEBOOK!
Visit the Cowan Center Facebook page to view pictures from events, information about upcoming events, and any special announcements. www.facebook.com/uttylercowancenter. Don’t forget to LIKE us while you’re there.

LATE SEATING
Patrons arriving late will be admitted at the discretion of management. All performances begin promptly at the designated show time. Latecomers will be asked to wait in the lobby until an appropriate time in the performance to enter.

OTHER EVENTS AT THE COWAN CENTER
The Cowan Center box office facilitates ticketing for the East Texas Symphony Orchestra and events associated with the Texas Rose Festival.

OTHER QUESTIONS?

Call 903.566.7424.

 

 
UT TYLER COWAN CENTER • 3900 University Blvd, FAC 1120 • Tyler TX • Box Office 903-566-7424 • © UT Tyler Cowan Center 2013