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           ABOUT US
BOX OFFICE HOURS
Monday-Friday (9 AM – 4 PM) and one hour prior to each performance. All sales – phone, internet, window, fax or mail – begin at 9 AM on the on-sale date. The Box Office is closed for University holidays.
   
Rewarding Your Loyalty  
 
SUBSCRIPTION ORDERS
Subscribers get priority access to all seats. Each year, a number of our events sell out. Avoid disappointment and subscribe today. Order early for best seating selection. Circle members of $1,000 and up are seated first by priority. All other renewals are processed on a first-come, first-served basis. New subscribers are seated next in order received. To ensure your seating priority, please return your order form as soon as you get it and well before the renewal deadline of July 6, 2017. New subscribers can place an order beginning June 19, 2017.

TICKETING SENIORITY
(Who gets seated first?)
• Subscribers are seated first.
• Circle members are seated second (after subscribers).
• The general public is seated third (during on-sale dates per show).

HANDLING FEES
Subscription Orders: Window, phone, fax or mail: $8 per order handling fee for season packages and $2 per order postage. Online ticket orders have the fees above plus a $10 per order internet fee.

Single Ticket Orders: Window, phone, fax or mail: $4 per order handling fee and $1 postage. Online ticket orders have the fees above plus a $3 per ticket internet fee.

TICKET PRICES
Ticket pricing is guaranteed through August members’ sales week. Then, all single ticket prices are subject to change. Current single ticket prices are available on our website.

NO REFUNDS
No refunds except in the case of a cancelled event. Refunds in the case of a cancellation will be for the value of the ticket only. Handling charges and facility fees are not refundable. Due to the nature of live performances, programs and dates are subject to change. Date changes do not constitute a cancellation.

EXCHANGES
Exchanges are only for a different performance or seating of the same event, based on availability. (Ex: Motown for different seating location in Motown. Not Motown for America.) Tickets are exchanged at face value. Tickets of higher value exchanged for a lower value are considered an even exchange. Tickets exchanged for a higher value need the difference paid. A $3 per ticket fee will be charged for exchanges.

UT TYLER & UT HEALTH NORTHEAST EMPLOYEES
Employees may download your discounted season order form at www.CowanCenter.org. Requests for your discount must be made at the time of purchase (no retro-active discounts). Discounts are available for two tickets per event.

UT TYLER STUDENTS
For student ticket information, visit www.CowanCenter.org in the fall, or ask the box office staff for your student benefits.

About The Cowan Center

ACCESSIBILITY
Wheelchair locations are available on both orchestra and balcony levels, in all price levels. Parking spaces for patrons with disabilities are located closest to the Center. The Center is equipped with a listening system and devices are available at the information desks at no charge on a first-come, first-served basis until gone. Anyone needing sign language interpreters, please notify the box office 2 weeks prior to the event.

LATE SEATING
Patrons arriving late will be admitted at the discretion of management. All performances begin promptly at the designated show time. Latecomers will be asked to wait in the lobby until an appropriate time in the performance to enter.

PARKING
Remember, we are a full-time university. The campus has evening classes during the week, therefore, parking may be difficult near curtain time. Valet parking ($10) has limited spaces available. Valet parking may be full and unavailable if you arrive close to curtain, whether you have prepaid or not. Suggested arrival time is 30 minutes prior to curtain.

WILL CALL
All ticket orders received fewer than 10 days prior to the performance will be held in Will Call for pick up. Will Call tickets can be picked up at the box office 1 hour prior to the event, or during regular office hours. Photo ID required.

GROUPS SAVE MONEY
Receive special discounts for groups of 20 or more. Group discounts are available for series events at the Cowan Center. Special events do not offer a discount. For a group order form, call 903.566.7424. Group orders will be accepted beginning August 21, 2017.

CHILDREN
A ticket is required for everyone entering the theatre, including children. Due to fire codes, everyone (including young children) must have a ticket. Children under 5 are not admitted unless advertised. Additionally, even for children over the age of 5, many shows would not be enjoyable or suitable. Some shows contain mature content, language, or adult themes. Parents are urged to consider children’s interests, maturity, and attention span, and the rights of people seated around them. Should a child become disruptive, you may be asked to wait in the lobby with your child.

VOLUNTEERS
The Cowan Center welcomes the time and commitment of volunteers. If you would like to be an usher during the 2017-18 season, please call 903.566.7288.

TOBACCO-FREE CAMPUS
To promote the health, well-being and safety of university students, faculty, staff and visitors, UT Tyler is a tobacco-free campus. All forms of tobacco are not permitted on the UT Tyler main campus, branch campuses, and any property owned by UT Tyler. This includes, but is not limited to: cigarettes, cigars, pipes, water pipes (hookah), bidis, kreteks, electronic cigarettes, smokeless tobacco, snuff, chewing tobacco and all other tobacco products.

OTHER EVENTS AT THE COWAN CENTER
The Cowan Center box office facilitates ticketing for the East Texas Symphony Orchestra and events associated with the Texas Rose Festival.

E-MAIL ADDRESS
The Cowan Center sends relevant, updated event-related parking and late seating information via e-mail a couple of days before an event. Emails are also sent semi-monthly about upcoming events.

SOCIAL MEDIA
Connect with the Cowan Center on Facebook and Twitter! View pictures from events, learn information about upcoming performances, and hear about special announcements.

facebook.com/uttylercowancenter
twitter.com/CowanCenter

 

UT TYLER COWAN CENTER • 3900 University Blvd, FAC 1120 • Tyler, TX • Box Office 903-566-7424 • © UT Tyler Cowan Center 2017
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